All items are made to order
I aim to have most items produced and dispatched within 14 working days
Always sooner whenever possible
Personalised items can take up to 21 days to be produced and dispatched
September to December is my busiest time of the year, please allow up to 21 days for your order to be produced and dispatched within these months.
All items are sent by Royal Mail second class delivery or Standard International delivery
Multiple items are sent together and the combined weight is used to determine the postage cost and shown at the checkout before payment is made
I hope you will be happy with your purchase.
If for some reason you are not 100% happy with your purchase, you may return it to me within 7 days of receipt of the item(s)
The product(s) must be returned at the cost of the buyer, in a new and unused condition
A full refund of the purchase price will then be given
Postage is NOT refundable
If there is a fault with your purchase, please send a message to let me know. I will then arrange for an exchange or refund to be made
In this instance, postage will also be refunded
Personalised items can only be refunded if there is a fault
Please check ALL spellings for personalised items are correct upon purchase
Spelling mistakes cannot be refunded - I use the information that you provide.