Delivery Returns

Delivery

All items are made to order

I aim to have most items produced and dispatched within 14 working days

Always sooner whenever possible

Personalised items can take up to 21 days to be produced and dispatched

September to December is my busiest time of the year, please allow up to 21 days for your order to be produced and dispatched within these months.

All items are sent by Royal Mail second class delivery or Standard International delivery

Multiple items are sent together and the combined weight is used to determine the postage cost and shown at the checkout before payment is made

Returns

I hope you will be happy with your purchase.

If for some reason you are not 100% happy with your purchase, you may return it to me within 7 days of receipt of the item(s)

The product(s) must be returned at the cost of the buyer, in a new and unused condition

A full refund of the purchase price will then be given

Postage is NOT refundable

If there is a fault with your purchase, please send a message to let me know. I will then arrange for an exchange or refund to be made

In this instance, postage will also be refunded 

Personalised items can only be refunded if there is a fault

Please check ALL spellings for personalised items are correct upon purchase

Spelling mistakes cannot be refunded - I use the information that you provide.